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How a7pro Handles Your Personal Information

Your account data belongs to you — we collect only what we need to run your account, process your DANA, OVO, or GoPay transactions, and keep your access secure.

Data collected only for account operationDANA, OVO, GoPay transaction privacyYour right to access and deleteSecure account storageIndonesia-region eligibility applies
a7pro How a7pro Handles Your Personal Information
DATA HANDLING PRACTICE

How We Protect and Manage Account Data

We apply specific technical and procedural controls to keep your account data safe. SSL encryption covers every connection between your device and our servers, so session data and payment details are protected in transit. Account access uses OTP verification — each login to your a7pro account from a new device triggers a one-time code sent to your registered contact. We review data retention schedules regularly and remove data that is no longer needed for account operation or compliance.

SSL Encryption on All Connections Every session — whether you deposit via DANA or browse the lobby on mobile — runs over an encrypted connection. Your data is not readable in transit.
OTP Login Verification New device? We send a one-time code before granting access. This prevents unauthorised entry even if your password is compromised elsewhere.
Cookie and Session Tracking We use session cookies to keep you logged in and analytics cookies to understand how the platform is used. You can adjust cookie preferences from your browser settings.
Data Retention and Deletion Schedule Transaction records are held as long as financial compliance requires. Account data you ask us to delete is removed from active systems once your request is verified.
REACH OUR TEAM

How to Contact Us About Your Privacy

If you have a question about how your data is used, want to correct an account detail, or need to request deletion of your personal information, our support team handles privacy requests directly. Use live chat on the platform, send an email through the contact form on your account page, or message us on Telegram. We aim to acknowledge privacy requests promptly and resolve them within the period required under applicable data rules.

Live Chat Open the chat widget from your account dashboard. Our team handles privacy and data questions there — no need to send a separate form.
Email via Account Form Log in, go to your account settings page, and use the contact form to submit a written privacy request. Keeps a record on both sides.
Telegram Support Reach us on Telegram for faster back-and-forth on account data questions. Useful if you need to follow up on a deletion or correction request.

Your Privacy Questions, Answered Directly

These are the questions we hear most often about how your data is handled on a7pro. If your question is not covered here, contact us through live chat or the account form and we will respond with the specifics of your situation.

We collect your name, contact information, date of birth, and the payment method details needed to link your DANA, OVO, or GoPay wallet to your account.

We share data only with payment processors required to clear your transactions and with fraud-screening partners. We do not sell your data to advertisers or unrelated third parties.

We receive a transaction reference and wallet identifier to confirm your payment. Your full wallet credentials and PIN are never stored on our servers.

Yes. Submit a data access request via live chat or the account contact form. We will identify the data linked to your account and deliver it to you as required.

Contact support through live chat or Telegram with a deletion request. Once your identity is verified, we remove your data from active systems — some transaction records are kept only where financial compliance requires it.

We use session cookies to keep you logged in and analytics cookies to measure platform usage. You can disable non-essential cookies through your browser settings at any time.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.