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Terms Conditions That Cover Your Account

These terms set out what you agree to when you open and use your a7pro account — from how deposits clear through DANA, OVO, and GoPay, to how withdrawals are verified and what each party is responsible for.

Applies to all account holdersDANA, OVO, GoPay coveredWithdrawal rules includedEligibility by local lawUpdated without prior notice

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What These Terms Actually Cover

a7pro Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By creating an account on a7pro, you accept every clause in this document as a binding agreement between you and the platform. These terms cover account registration, identity verification, how wallet deposits through DANA, OVO, and GoPay are processed, how withdrawal requests are reviewed, and how

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disputes are handled. They also define what counts as restricted use — including multi-accounting, the use of automated tools, and any attempt to manipulate game outcomes. We may update these terms at any time. Continued use of your account after an update takes effect means you
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accept the revised version. If any clause conflicts with the laws applicable in your region, the locally applicable rule takes precedence, and only that clause is affected — the rest of the terms remain in force. Players in Semarang and other parts of Indonesia access the
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platform where local law permits; eligibility is your responsibility to confirm. We do not make eligibility decisions on your behalf.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

TERMS CONTACT PATHS

Reach Us About These Terms

Team online

Live Chat

Open the chat widget from your account dashboard to ask about a specific clause, a wallet transaction query, or any step in the withdrawal verification process.

Email Support

Send a detailed question to our support address if your concern involves account eligibility, linked wallet rules, or a formal terms-related dispute you want documented.

Account Help Centre

The Help Centre in your account settings lists step-by-step paths for common terms questions — identity checks, DANA and OVO linking, and withdrawal hold rules.

HOW WE ENFORCE THESE

How a7pro Upholds These Terms

We apply these terms consistently across all accounts, regardless of deposit method or game type. Account security, wallet verification, and data retention are handled according to the commitments below — and you can request a review of how your account data is managed at any time through support.

Account Security

Login access uses OTP verification on every new device. If your number changes, you must update it before a new OTP can be sent — this protects your wallet-linked account from unauthorised access.

Wallet Verification

When you link DANA, OVO, or GoPay, the wallet name must match your registered account name exactly. Mismatches pause withdrawals until the discrepancy is resolved through our verification team.

Data Retention

Transaction records and account activity logs are retained for the period required by applicable regulations. You can request a summary of stored data via email support at any time.

Terms Change Requests

If you believe a clause has been applied incorrectly to your account, contact support with your account ID and the relevant transaction reference. We review and respond in writing.

Frequently Asked Terms Questions

These are the questions we hear most often about how the terms apply to real account situations — wallet linking, withdrawal holds, account closure, and eligibility.

Yes. All three wallet rails are covered by the same deposit and withdrawal terms. The name on your wallet must match your registered account name, or your transaction may be held for manual review.

We can update the terms at any time. We aim to post a notice inside your account dashboard, but continued use of the platform after an update means you have accepted the new version in full.

Breaches such as multi-accounting or using automated tools may result in account suspension and forfeiture of pending withdrawals. We notify you by email before any permanent closure is processed.

Contact support via live chat or email with your account ID and the relevant transaction reference. We document every dispute and respond in writing so there is a clear record for both sides.

Access depends on local law and is available only where eligible under the rules of your region. Confirming your own eligibility is your responsibility; we do not make that determination for you.

Yes. Email support with your account ID and a data request. We provide a summary of stored transaction records and account activity logs within the retention period allowed by applicable regulations.

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